Students who take up government-subsidised training in NSW each year have a right to expect that their course:
Training Services NSW has developed the NSW Quality Framework – in consultation with training providers and industry – to ensure the quality of training under Smart and Skilled.
The Quality Framework promotes excellence, transparency and innovation by training providers. It establishes the benchmark for quality under Smart and Skilled, setting out principles that:
Training providers approved to deliver Smart and Skilled courses must meet strict contractual criteria. They have clear requirements and performance standards, which reflect the NSW Department of Education's processes for managing performance and dealing with quality issues.
Download the NSW Quality Framework from Training Services NSW.
Performance monitoring is carried out to support training providers in the continuous improvement of Smart and Skilled subsidised training delivery and in meeting their contractual obligations.
Performance monitoring aims to:
Where monitoring identifies serious breaches, the Department may suspend a provider's Smart and Skilled contract. This generally means that:
Serious breaches that can lead to a termination of a provider's Smart and Skilled contract include ongoing issues related to the delivery of training and assessment, and making claims for training that has not been delivered.
You can find more information on Smart and Skilled Contract compliance.
View the list of training providers who have had their Smart and Skilled contracts terminated.
If you are a student who is affected by the termination of a training provider's Smart and Skilled Contract, there are options to continue your training with another registered training organisation. Download the How to continue training fact sheet [Pdf 245KB].
Page last updated: 21 January 2020