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BSB20215 Certificate II in

Customer Engagement

Full time duration: up to 1 year ­  Your fee estimate*:

This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

(Sourced from Training.gov.au)

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Course details

BSB20215

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* Fee estimate
Smart and Skilled fees are set for the whole qualification. They are not annual fees.
Any fees displayed on this website are estimates only. Contact your chosen training provider to confirm your eligibility and fee.

Apprenticeship and Traineeship qualifications
If you are a NSW apprentice or trainee you may be eligible to undertake the qualification that supports your apprenticeship or traineeship. The fees displayed on this website for these qualifications are based on the standard apprentice or trainee fee. You may be eligible to pay a concession fee or for a fee exemption. Contact your chosen training provider to confirm your eligibility and the fee you will pay.

Important information on eligibility and student fees.

Australian College of Commerce & Management Pty Ltd

Wollongong
Illawarra

F/T P/T BLK FX
Classroom

Australian College of Commerce & Management Pty Ltd

Sydney
Sydney

F/T P/T BLK FX
Classroom

Flexible Training Solutions Pty Ltd

Liverpool
Sydney

F/T P/T BLK FX
Classroom

Flexible Training Solutions Pty Ltd

Fairfield
Sydney

F/T P/T BLK FX
Classroom

Flexible Training Solutions Pty Ltd

Campbelltown
Sydney

F/T P/T BLK FX
Classroom

Flexible Training Solutions Pty Ltd

Arndell Park
Sydney

F/T P/T BLK FX
Classroom

Flexible Training Solutions Pty Ltd

CBD Training Centre
Sydney

F/T P/T BLK FX
Classroom

Flexible Training Solutions Pty Ltd

Moorebank Training Centre
Sydney

F/T P/T BLK FX
Classroom

TAFE NSW

TAFE NSW Glendale
Newcastle and Lake Macquarie

FX
Classroom

Australian College of Commerce & Management Pty Ltd

Australian College of Commerce & Management Pty Ltd
Newcastle and Lake Macquarie

Online/Correspondence Mixed mode Workbased

Australian College of Commerce & Management Pty Ltd

Australian College of Commerce & Management Pty Ltd
Sydney

Online/Correspondence Mixed mode Workbased

Australian College of Commerce & Management Pty Ltd

Australian College of Commerce & Management Pty Ltd
Hunter Valley exc Newcastle

Online/Correspondence Mixed mode Workbased

Australian College of Commerce & Management Pty Ltd

Australian College of Commerce & Management Pty Ltd
Illawarra

Online/Correspondence Mixed mode Workbased

Australian College of Higher Studies

Australian College of Higher Studies
Capital Region

Online/Correspondence Mixed mode Workbased

Australian College of Higher Studies

Australian College of Higher Studies
Southern Highlands and Shoalhaven

Online/Correspondence Mixed mode Workbased