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BSB20215 Certificate II in

Customer Engagement

Full time duration: up to 1 year ­  Your fee estimate*:

This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

(Sourced from Training.gov.au)

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Course details
BSB20215
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* Fee estimate
Smart and Skilled fees are set for the whole qualification. They are not annual fees.
Any fees displayed on this website are estimates only. Contact your chosen training provider to confirm your eligibility and fee.

Apprenticeship and Traineeship qualifications
If you are a NSW apprentice or trainee you may be eligible to undertake the qualification that supports your apprenticeship or traineeship. The fees displayed on this website for these qualifications are based on the standard apprentice or trainee fee. You may be eligible to pay a concession fee or for a fee exemption. Contact your chosen training provider to confirm your eligibility and the fee you will pay.

Important information on eligibility and student fees.