BSB40315 Certificate IV in
| Industries: | Retail Trade |
| Occupations: | Customer Service Manager |
This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.
Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
(Sourced from Training.gov.au)
Course details
Training package
Australian Industry Group Training Services Pty Ltd
* Fee estimate
Smart and Skilled fees are set for the whole qualification. They are not annual fees.
Any fees displayed on this website are estimates only. Contact your chosen training provider to confirm your eligibility and fee.
Apprenticeship and Traineeship qualifications
If you are a NSW apprentice or trainee you may be eligible to undertake the qualification that supports your apprenticeship or traineeship. The fees displayed on this website for these qualifications are based on the standard apprentice or trainee fee. You may be eligible to pay a concession fee or for a fee exemption. Contact your chosen training provider to confirm your eligibility and the fee you will pay.
Australian College of Commerce & Management Pty Ltd
Wollongong
Illawarra
Australian College of Commerce & Management Pty Ltd
Sydney
Sydney
Australian Salesmasters Training Co
Australian Salesmasters Training Co
Sydney
BSI Learning Institute Pty Ltd
Illawarra
Illawarra
BSI Learning Institute Pty Ltd
Parramatta
Sydney
BSI Learning Institute Pty Ltd
Campbelltown
Sydney
BSI Learning Institute Pty Ltd
Liverpool
Sydney
BSI Learning Institute Pty Ltd
Sydney
Sydney
BSI Learning Institute Pty Ltd
Newcastle
Newcastle and Lake Macquarie
BSI Learning Institute Pty Ltd
Central Coast
Central Coast
BSI Learning Institute Pty Ltd
Central West
Central West
BSI Learning Institute Pty Ltd
Coffs Harbour
Coffs Harbour - Grafton
Learning Sphere Training Solutions Pty Ltd
MacArthur Centre for Sustainable Living
Sydney
Management Consultancy International Pty Ltd
MCI Head Office
Sydney
TAFE NSW
TAFE NSW Granville
Sydney
