BSB40315 Certificate IV in Customer Engagement

FEE-FREE APPRENTICESHIPS INITIATIVE: If you commence apprenticeship training on or after 1 July 2018 you are likely to be eligible for fee-free training. If you are eligible, apprenticeship fee estimates on this page will not apply to you. Your Smart and Skilled provider will be able to assess your eligibility for fee-free training.
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BSB40315 Certificate IV in

Customer Engagement

Full time duration: up to 2 years Your fee estimate*:

Industries:

Retail Trade

Occupations:

Customer Service Manager

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.

Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

(Sourced from Training.gov.au)

More information

Course details

BSB40315

Training package

BSB - Business Services Training Package