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BSB40315 Certificate IV in

Customer Engagement

Full time duration: up to 2 years ­  Your fee estimate*:

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.

Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

(Sourced from Training.gov.au)

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Course details

BSB40315

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* Fee estimate
Smart and Skilled fees are set for the whole qualification. They are not annual fees.
Any fees displayed on this website are estimates only. Contact your chosen training provider to confirm your eligibility and fee.

Apprenticeship and Traineeship qualifications
If you are a NSW apprentice or trainee you may be eligible to undertake the qualification that supports your apprenticeship or traineeship. The fees displayed on this website for these qualifications are based on the standard apprentice or trainee fee. You may be eligible to pay a concession fee or for a fee exemption. Contact your chosen training provider to confirm your eligibility and the fee you will pay.

Important information on eligibility and student fees.

Applied Training Solutions Pty Ltd

Newcastle
Newcastle and Lake Macquarie

F/T P/T FX
Classroom

Applied Training Solutions Pty Ltd

Wollongong
Illawarra

F/T P/T FX
Classroom

Australian College of Commerce & Management Pty Ltd

Wollongong
Illawarra

F/T P/T BLK FX
Classroom

Australian College of Commerce & Management Pty Ltd

Sydney
Sydney

F/T P/T BLK FX
Classroom

Australian Salesmasters Training Co

Australian Salesmasters Training Co
Sydney

F/T P/T BLK FX
Classroom

Learning Sphere Training Solutions Pty Ltd as Trustee for Learning Sphere Training Solutions Trust

MacArthur Centre for Sustainable Living
Sydney

F/T P/T FX
Classroom

TAFE NSW

TAFE NSW Granville
Sydney

F/T
Classroom

Target Training

Target Training
Sydney

BLK FX
Classroom

Australian College of Commerce & Management Pty Ltd

Australian College of Commerce & Management Pty Ltd
Richmond - Tweed

Online/Correspondence Mixed mode Workbased

Australian College of Commerce & Management Pty Ltd

Australian College of Commerce & Management Pty Ltd
Newcastle and Lake Macquarie

Online/Correspondence Mixed mode Workbased

Australian College of Commerce & Management Pty Ltd

Australian College of Commerce & Management Pty Ltd
New England and North West

Online/Correspondence Mixed mode Workbased

Australian College of Commerce & Management Pty Ltd

Australian College of Commerce & Management Pty Ltd
Sydney

Online/Correspondence Mixed mode Workbased

Australian College of Commerce & Management Pty Ltd

Australian College of Commerce & Management Pty Ltd
Illawarra

Online/Correspondence Mixed mode Workbased

Australian College of Commerce & Management Pty Ltd

Australian College of Commerce & Management Pty Ltd
Hunter Valley exc Newcastle

Online/Correspondence Mixed mode Workbased

Australian College of Commerce & Management Pty Ltd

Australian College of Commerce & Management Pty Ltd
Central West

Online/Correspondence Mixed mode Workbased