BSB40315 Certificate IV in
| Industries: | Retail Trade |
| Occupations: | Customer Service Manager |
This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.
Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
(Sourced from Training.gov.au)
Course details
Training package
Australian Industry Group Training Services Pty Ltd
* Fee estimate
Smart and Skilled fees are set for the whole qualification. They are not annual fees.
Any fees displayed on this website are estimates only. Contact your chosen training provider to confirm your eligibility and fee.
Apprenticeship and Traineeship qualifications
If you are a NSW apprentice or trainee you may be eligible to undertake the qualification that supports your apprenticeship or traineeship. The fees displayed on this website for these qualifications are based on the standard apprentice or trainee fee. You may be eligible to pay a concession fee or for a fee exemption. Contact your chosen training provider to confirm your eligibility and the fee you will pay.
Applied Training Solutions Pty Ltd
Newcastle
Newcastle and Lake Macquarie
Applied Training Solutions Pty Ltd
Wollongong
Illawarra
Australian College of Commerce & Management Pty Ltd
Wollongong
Illawarra
Australian College of Commerce & Management Pty Ltd
Sydney
Sydney
Australian Salesmasters Training Co
Australian Salesmasters Training Co
Sydney
Learning Sphere Training Solutions Pty Ltd as Trustee for Learning Sphere Training Solutions Trust
MacArthur Centre for Sustainable Living
Sydney
TAFE NSW
TAFE NSW Granville
Sydney
Target Training
Target Training
Sydney
Australian College of Commerce & Management Pty Ltd
Australian College of Commerce & Management Pty Ltd
Richmond - Tweed
Australian College of Commerce & Management Pty Ltd
Australian College of Commerce & Management Pty Ltd
Newcastle and Lake Macquarie
Australian College of Commerce & Management Pty Ltd
Australian College of Commerce & Management Pty Ltd
New England and North West
Australian College of Commerce & Management Pty Ltd
Australian College of Commerce & Management Pty Ltd
Sydney
Australian College of Commerce & Management Pty Ltd
Australian College of Commerce & Management Pty Ltd
Illawarra
Australian College of Commerce & Management Pty Ltd
Australian College of Commerce & Management Pty Ltd
Hunter Valley exc Newcastle
Australian College of Commerce & Management Pty Ltd
Australian College of Commerce & Management Pty Ltd
Central West
