BSB40315 Certificate IV in Customer Engagement

FEE FREE TRAINEESHIPS INITIATIVE: The traineeship fee estimates on this page apply to you if you are eligible under this initiative and commence training on or after 1 January 2020. Your Smart and Skilled provider will assess your eligibility for fee free training and advise you of your fee.
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JobTrainer - Fee Free

BSB40315 Certificate IV in

Customer Engagement

Full time duration: up to 2 years Your fee estimate*:

JobTrainer - Fee Free Information:

This is a JobTrainer eligible qualification. If you meet the JobTrainer eligibility criteria and commenced training on or after 16 September 2020, the fee estimate on this page does not apply to you and you will not pay a fee to do this qualification.

Industries:

Retail Trade

Occupations:

Customer Service Manager

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.

Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

(Sourced from Training.gov.au)

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