BSB30215 Certificate III in Customer Engagement

FEE FREE TRAINEESHIPS INITIATIVE: The traineeship fee estimates on this page apply to you if you are eligible under this initiative and commence training on or after 1 January 2020. Your Smart and Skilled provider will assess your eligibility for fee free training and advise you of your fee.
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JobTrainer - Fee Free Traineeship

BSB30215 Certificate III in

Customer Engagement

Traineeship term: up to 0 month Your fee estimate*:

JobTrainer - Fee Free Information:

This is a JobTrainer eligible qualification. If you meet the JobTrainer eligibility criteria and commenced training on or after 16 September 2020, the fee estimate on this page does not apply to you and you will not pay a fee to do this qualification.

Industries:

Public Administration and Safety , Information Media and Telecommunications , Financial and Insurance Services , Administrative and Support Services

Occupations:

Call or Contact Centre Operator

This qualification reflects the role of individuals working in a range of complex customer service roles.

Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to delegate.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

(Sourced from Training.gov.au)

More information

Course details

BSB30215