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BSB30215 Certificate III in

Customer Engagement

Traineeship term: up to 0 month ­  Your fee estimate*:

This qualification reflects the role of individuals working in a range of complex customer service roles.

Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to delegate.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

(Sourced from Training.gov.au)

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BSB30215
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* Fee estimate
Smart and Skilled fees are set for the whole qualification. They are not annual fees.
Any fees displayed on this website are estimates only. Contact your chosen training provider to confirm your eligibility and fee.

Apprenticeship and Traineeship qualifications
If you are a NSW apprentice or trainee you may be eligible to undertake the qualification that supports your apprenticeship or traineeship. The fees displayed on this website for these qualifications are based on the standard apprentice or trainee fee. You may be eligible to pay a concession fee or for a fee exemption. Contact your chosen training provider to confirm your eligibility and the fee you will pay.

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